Frequently Asked Questions
Everything you need to know about shopping with Lily's Kitchen.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against your favorite similar garments at home for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Where are your garments manufactured?
At Lily's Kitchen, we prioritize ethical production. Our collections are designed in-house and produced in certified factories that ensure fair wages and safe working conditions for all artisans.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.